Here are the Exchange Product Guidelines for swimwear:

  1. Exchange Eligibility:
    • Items must be in original, unworn, and unwashed condition.
    • The hygiene liner must be intact, and all tags must be attached.
    • Exchanges are accepted within 14 days of the delivery date.
  2. Exchange Process:
    • Contact our customer service with your order number and details of the item you wish to exchange or fill out the form.
    • Once approved, we will provide instructions on how to return the item.
    • You may select a different size, color, or style, subject to availability.
  3. Non-Eligible Items:
    • Customized or personalized swimwear.
    • Items purchased during a sale or clearance event.
    • Swimwear that shows signs of wear, damage, or alteration.
  4. Shipping Costs:
    • The customer is responsible for return shipping costs.
    • If the exchange is due to a defect or an error on our part, we will cover the return shipping.
  5. Processing Time:
    • Once we receive the returned item, exchanges will be processed within 5-7 business days.
    • A confirmation email will be sent with details of the new item being shipped.
  6. International Exchanges:
    • International customers are responsible for all shipping charges, duties, and taxes.
    • Exchanges may take longer to process due to shipping times and customs.
  7. Final Sale Items:
    • No exchanges or returns on final sale items.
  8. Contact Information:
    • For any questions or concerns, please reach out to our customer service team.

These guidelines ensure a smooth and fair exchange process for your swimwear purchases.

Submit Form